Receipt of goods

THE APPROACH

In case of damaged packages

MAKE A RESERVATION TO THE CARRIER

Make reservations on the carrier's slip, specifying :

-- Condition of the pallet, of the parcel

-- Delivery receipt date -- Delivery note number

-- Number of packages, reference and quantity

of the damaged or missing product(s).

THESE RESERVATIONS MUST BE CONFIRMED BY FAX OR E-MAIL.

WITHIN 48 WORKING HOURS (EXCLUDING SATURDAY AND SUNDAY)

WITH ALL THE DETAILS MENTIONED ABOVE

In case of a defective product

PRODUCT QUALITY PROBLEM, MARKING, DEFECTIVE PRODUCT,

THANK YOU TO SEND US WITHIN 8 DAYS PHOTOS BY MAIL ON BOÎTE SAV

sav@imcarvau.fr

BY SPECIFYING YOUR CUSTOMER NUMBER AND YOUR ORDER NUMBER

IF EITHER OF THESE TWO CONDITIONS IS NOT MET,

YOUR DISPUTE WILL NOT BE TAKEN CARE OF

AND YOU WILL HAVE NO RECOURSE

THE GOODS WILL NOT BE REFUNDED OR REPLACED